Unified operations for a 12-location repair chain
Regional mobile repair chain (India)
12
Locations
48
Technicians onboarded
3 min
Avg. ticket time saved
96%+
Inventory accuracy
Challenge
The problem
Each location ran its own inventory spreadsheet and paper repair slips. Part ordering was reactive, leading to stockouts on high-turnover SKUs. Technicians had no way to verify part compatibility before ordering, and billing reconciliation across locations took days each month.
Solution
What we deployed
Prabhix deployed MobiStack across all 12 locations with centralized inventory visibility, standardized repair workflows, and the offline-first technician app. Part compatibility rules were configured for the top 40 device families the chain services, reducing wrong-part orders at the source.
Results
Measured outcomes
- Repair ticket creation time dropped from an average of 4 minutes (paper + re-entry) to under 60 seconds.
- Inventory accuracy improved from estimated 78% to above 96% within the first quarter.
- Monthly billing reconciliation consolidated from a 3-day process to same-day automated reports.
- Technicians adopted the mobile app within two weeks — 89% of tickets now originate on-device.
Similar challenges?
See how MobiStack or the Prabhix platform can streamline your operations.