One console to run the whole business.

OneOps is the operator console for the Prabhix platform. Shared team inbox, live chat with everyone on your site, customer and order management, staff and permissions, billing, and a full audit trail — in one place, on every screen size, with native apps for iOS and Android.

• • Shared team inbox with assignment, SLA tracking and canned replies
• • Live chat with visitors, plus who is on your site right now
• • Storefront administration: catalog, orders, customers, discounts
• • Staff, teams and custom roles with fine-grained permissions

Mobile repair shop management, end to end.

MobiStack is a purpose-built platform for mobile repair businesses — inventory, repair workflows, point-of-sale, billing, and an offline-first technician app with part-compatibility intelligence.

• • Repair ticket lifecycle with status tracking and customer notifications
• • Inventory with serial tracking and low-stock alerts
• • Offline-first mobile app for technicians on the shop floor
• • Part compatibility engine to reduce mis-orders and returns

Shared inbox and SLA tracking, built into OneOps.

The email and helpdesk capability of OneOps — shared mailboxes, conversation threading, agent assignment, SLA tracking, and automation rules for support teams. Included with OneOps rather than deployed separately.

• • IMAP ingestion with MIME parsing and thread reconstruction
• • Agent assignment with team-scoped visibility
• • Configurable SLA thresholds and breach notifications
• • Canned replies with variable substitution